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Is the customer always right?

April 11, 2008

Was at McDonalds for breakfast today and witnessed something ugly. A customer went to the counter and asked for some packets of sugar. The female crew member, wanting to be helpful, handed him some sugar and cream sachets. This guy took two packets of cream from the handful of condiments and threw it back at the girl, muttering, “I didn’t ask for this.” The packets bounced off the poor girl and fell to the floor. Everyone was shocked.

I was seated at a table next to dickhead’s. His wife gave him one look and I could hear him say, “The customer is always right wat. What can they do?”

Ok, so the guy woke up with something shoved up his arse but the question is, do you agree with him that the customer is always right?

I don’t. There are limits. If a customer asks you to go jump down the cliff, would you? I didn’t think so.

So dickhead clearly didn’t know about the do-unto-others rule : don’t do things you don’t want other people to do to you. As to this cliche that the customer is always right, well I know a rude but prosperous char kuay teow hawker to prove that not only can customers always be wrong, many will keep coming back even after being abused.

5 Comments leave one →
  1. April 12, 2008 12:54 am

    dickhead is such a weak word to compare to that person..
    if i was the one who passed him the sugar packets..
    i’ll surely fight him back..
    maybe even pouring chilie sauce on his eye balls..

  2. April 12, 2008 11:12 am

    Wah lau eh. KNS one this fella. If i’m on the spot i would grumble loudly “KANASAI ONE, NO STUDY BOOK ONE IZZIT?”

  3. Damien permalink*
    April 12, 2008 8:36 pm

    Gnomefan: Ya I wanted to poke him with my umbrella but his wife was watching, he he.

    Willchua: He definitely needs a lesson doesn’t he. 🙂

  4. April 13, 2008 12:04 pm

    If this happens in Malaysia, the girl will have to swallow everything. She cannot do a thing since our country is not so “critical” about such stuff. Pity her…she’s just trying to be nicer than usual.

    Try to do that in US or SG…maybe you’ll get a special letter from the lawyer. The company has the rights to file a lawsuit against that guy for attempting to hurt the employees (or something along that line). haha.

    If i was there, i think i will say quite loud “what an idiot”. See how his wife will react. 🙂 But anyway, by trying to act “smart, important and BIG”…that guy is making himself look like an idiot in front of so many ppl. shame shame.

  5. Damien permalink*
    April 13, 2008 8:55 pm

    Alvin: Only in the US you can be a millionaire by suing McDonald’s for coffee you bought and spilt on yourself by accident, he he. I think irritating customers can be found anywhere. Whats hard to find is common decency. I did read somewhere that an alarming no of people who walk the streets are ticking psychological timebombs. Pressures of society I guess.

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